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Frequently Asked Questions
Support 24/7
Here you’ll find answers to the most common questions about our products, shipping, and policies.
Don’t find what you’re looking for?
info@shirtblaze.com
About Our Products
We offer high-quality apparel, including T-shirts, sweatshirts, and hoodies, all printed with unique ShirtBlaze designs.
Every item is made to order. When you place an order, it’s printed and packed by our trusted production partners using premium materials and eco-friendly inks.
Yes! All our products are unisex fits. You can find sizing details in the product description.
We use soft cotton and cotton-blend fabrics for comfort, durability, and great print quality.
Absolutely! We use high-quality direct-to-garment (DTG) printing. Wash inside out in cold water (max 30C or 90F) and tumble dry on low to keep the design vibrant.
Orders & Payments
Simply choose your favorite design, select size and color, add to cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Because every item is printed on demand, changes or cancellations are only possible within the first 2 hours after placing your order. Please contact us quickly at info@shirtblaze.com if you need help.
We accept secure payments by credit/debit card via PayPal.
Yes. All prices are displayed in USD, including applicable taxes. Any shipping fees are shown at checkout.
If you’re ordering from outside the U.S., your bank or payment provider may charge a small currency conversion or transaction fee.
Shipping & Delivery
We work with a global network of production partners. Your order is printed and shipped from the facility closest to your location for faster delivery.
We have facilities in:
- United States
- Canada
- United Kingdom
- Czech Republic
- Australia
Yes! We ship to over 35 countries around the world through our trusted global production partners.
Your order is printed and fulfilled from the facility closest to your location to ensure faster delivery and lower shipping costs.
We currently ship to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and the United States.
Production time usually takes 2 to 5 business days, as every item is printed on demand.
Once shipped, delivery time depends on your location:
United States & Canada: 2–5 business days
Europe & United Kingdom: 2–8 business days
Australia & New Zealand: 3–10 business days
You’ll receive a tracking link by email as soon as your order is on its way.
Please note that delivery times may vary slightly during holidays or peak seasons.
Once shipped, you’ll receive an email with your tracking number and link. You can also contact us if you need help tracking your parcel.
If your package is delayed or missing, please contact us at info@shirtblaze.com. We’ll check with our shipping partners and find a solution.
Returns & Exchanges
Because each product is made to order, we can only accept returns or exchanges for defective, misprinted, or incorrect items.
We’re sorry! Please email us within 7 days of delivery with your order number and a clear photo. We’ll arrange a replacement or refund.
Under EU law, made-to-order products are excluded from the standard 14-day withdrawal right (Directive 2011/83/EU, Article 16).
However, we’ll gladly replace or refund any defective or incorrect orders.
Just send us an email with your order number, photos, and a brief description of the issue. We’ll respond as soon as possible.
Product Care
Turn inside out before washing.
Machine wash cold (max 30C or 90F) with similar colors.
Tumble dry low or hang dry.
Do not iron directly on the print.
Properly cared for, your print will stay bright and sharp for a long time. Avoid hot washes and harsh detergents
About ShirtBlaze
ShirtBlaze is a creative brand founded by Thomas Sancelot, offering unique, high-quality designs printed and shipped globally.
We partner with print providers that use eco-certified inks and produce items on demand, reducing overproduction and waste.
Not yet! ShirtBlaze is an online-only brand, allowing us to offer fresh designs and fair prices worldwide.
You can reach us anytime via our Contact page or directly by email at info@shirtblaze.com.
We usually respond within 24–48 hours.
Policies & Legal
You can find all our legal and policy pages in the footer:
No. All payments are processed securely through third-party providers (PayPal). We never store credit card details.
Still have questions?
No problem! Send us a message at info@shirtblaze.com or use the Contact page. We’re always happy to help.